Refund and Returns Policy

Thank you for shopping at Ever-Ours. We value your trust and strive to provide you with high-quality products. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help.

Returns

  • Duration: You have 14 calendar days to return an item from the date you received it.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

Once we receive your item, our team will inspect it and notify you about the status of your refund after inspecting the item. If your return is approved:

  • Credit Card Refunds: We will initiate a refund to your credit card (or original payment method). You will receive the refund within a certain number of days, depending on your card issuer’s policies.
  • Gift Cards or Vouchers: If the item was marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of the return.

Exchanges

If you need to exchange the product for the same item or another size, send us an email at [email protected] for further instructions.

Shipping Returns

You will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Non-Returnable Items

Certain items cannot be returned due to health and hygiene concerns, including:

  • Personal care items
  • Sale items

Exceptions

If you received a damaged or defective item, please contact us immediately to arrange a refund or exchange. Provide photographs to support your claim.

Contact Us

If you have any questions regarding our Refund and Returns Policy, please contact us at:

We value your feedback and will work with you to resolve any issues.