I have received a wrong item
If you receive the wrong item, please arrange for the return of the item through the contact us page, selecting “incorrect items received” as the return reason. Please note, the item must be returned in the same condition it was received in within 14 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties.
I have a missing item in my order
For any missing items in your order, please visit the Contact Us section and send us a messege with your order number and the missing item’s name and number. Our team will look into your request and get back to you in 2-3 business days.
I have received a damaged item
If you receive a damaged item, please arrange for the return of the item through the Contact Us section, stating “Parcel damaged on arrival” as the return reason. Please note that depending on stock, a replacement may not be available, and that defective items may also benefit from a manufacturer’s defects warranty.
How do I place an order as a gift?
You can add a gift note to any order through your cart on the My Bag page, by pressing on the Add Your Gift Note section. If you would like to add a note after you made your order, simply give us a call — please note, the request needs to be completed before your item is shipped.
How can I undo an order cancellation?
Cancellation requests are final. To receive the items, simply make a new order.
What payment methods do you accept?
We currently accept payments through Credit Card, Visa, Mastercard, PayPal.