If you receive the wrong item, please arrange for the return of the item through the Order Details page, selecting “incorrect items received” as the return reason. Please note, the item must be returned in the same condition it was received in within 30 days of receipt for a full refund including, where applicable, original Order delivery charges, cash handling fees, taxes and any duties.
For any missing items in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing item’s name and number. Our team will look into your request and back to you in 2-3 business days.
If you receive a damaged item, please arrange for the return of the item through the Order Details page, selecting “Parcel damaged on arrival” as the return reason. Please note that depending on stock, a replacement may not be available, and that defective items may also benefit from a manufacturer’s defects warranty.
You can add a gift note to any order through your cart on the My Bag page, by pressing on the Add Your Gift Note section. If you would like to add a note after you made your order, simply give us a call — please note, the request needs to be completed before your item is shipped.
Cancellation requests are final. To receive the items, simply make a new order.
We currently accept payments through Credit Card, Visa, Mastercard, PayPal.