Welcome to Ever-Ours. We are committed to ensuring timely and reliable delivery of our products, whether you’re shopping from within the UK or from international locations. Here’s a detailed look at our delivery policy.
- Duration: All orders within the UK are shipped with an expected delivery time of 2-5 days.
- Cost: We are pleased to offer FREE delivery on all UK orders.
- Tracking: Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your package in real-time.
- Duration: For our international customers, please expect your orders to be delivered within 7-14 days.
- Cost: International shipping charges will be calculated and added during checkout based on your location and the weight of the products.
- Taxes and Customs: Please note that all international orders may be subject to local duties, customs, and taxes. These fees are not included in our product prices or shipping costs and are the responsibility of the recipient.
- Tracking: Similar to our UK orders, once your international order is dispatched, you’ll receive a tracking number to monitor the progress of your package.
In the rare event that you experience any issues with your delivery, such as non-delivery or damage to the products during transit, please contact us immediately. We will work diligently to resolve the problem.
- Package Protection: All items are packaged to ensure their protection during transport. Should you find your items damaged upon arrival, please refer to our Refund and Returns Policy.
- Change of Delivery Address: Orders placed with an incorrect address that need to be redirected to a different address may incur additional shipping fees.
- Delays: Occasionally, there may be unforeseen delays. While we do our best to ensure timely delivery, some factors, like customs clearance or postal delays, are beyond our control.
If you have any questions or concerns about our Delivery Policy, or if you face any problems related to your delivery, don’t hesitate to reach out:
Your satisfaction is our top priority, and we’ll always be here to assist you.